Returns & refunds policy
Fair terms for products bought from our shop and services we deliver.
Shop products
- Unopened products in their original packaging can be returned within 7 days of delivery for a refund or exchange.
- Opened or partially used pesticides, fumigants and baits cannot be returned for safety reasons.
- Products delivered damaged or incorrect are replaced or refunded in full - report it within 48 hours with a photo.
Services
- You can cancel or reschedule a booked job free of charge up to 24 hours before the agreed time.
- Where a follow-up visit was planned in your quote, it is carried out as scheduled at no extra charge.
- If you are not satisfied with completed work, tell us within 7 days and we will return to put it right.
How refunds are paid
Approved refunds are sent to the same M-Pesa number or account that paid, within 3 working days of approval.
Start a return
Call 0732 301 484, WhatsApp 0708 355 922 or email info@paulcareltd.com with your order reference or job date.